All deliveries are made with global package delivery company DHL. The orders are shipped from our warehouse in Spain to your delivery address. Please note that shipments to post office boxes will generally not be delivered. The additional terms and conditions of DHL can be read on www.dhl.com.
Orders are processed from Monday to Friday, from 9 to 11 in the morning.
Please notice that orders which are placed Friday afternoon, Saturday and Sunday will be processed on Monday morning.
Express orders that are placed on Thursday afternoon are going to be processed and sent out on Friday. Since DHL is not working during the weekend, these orders will generally reach you after the weekend.
Please be also aware that even orders within Spain that are placed on Thursday afternoon will arrive at the delivery address after the weekend in general.
Estimated transit time after dispatch:
European Union: 1-5 working days. As soon as the parcel leaves our warehouse, you will receive an automatic E-Mail with the TNT tracking number to follow the status of the delivery.
Other Countries: 5 to 10 working days. Please be aware that in case of deliveries outside European Union orders are processed but they are not shipped on the same day. The parcels have to pass customs before we can send them out. This usually takes around 3/4 days. For this reason, it usually takes more or less 10 days before the parcel gets to you.
Pegasus Division Espanola S.L. shall not be held responsible for delays in shipments caused by international customs issues or any other circumstances beyond the control of the company.
Please note that orders with more than one item might be delivered from different warehouses. As a result you could receive more than one parcel.
Orders that come from different warehouses will be processed as fast as possible, but there might be short delays.
To discover more about delivery costs, please click on the button below:
Duties and Taxes
All shipments outside European Union may be subject to import charges, which are the responsibility of the purchaser. We cannot predict what your particular charges may be.
For more information regarding your country’s customs policies, please contact your local customs office.