• Do I need to set up an account to place an order?

    You can complete the order either as a registered customer or without registration. If you are a new customer and you want to register, you can click on the Register button to fill in your personal information.
    Your address will be inserted directly through registration in the order form.

  • Is my personal information kept private?

    Your personal information is kept private and confidential, and will never be shared with a third party.
    For more precise information, please check the dedicated section Privacy Policy.

  • I've forgotten my password. What should I do?

    To re-set your password, follow the Forgot your password instructions in My Account.

  • Which payment methods does Vincolores.com accept?

    We accept the following payment methods:
     Credit card ( Mastercard, Maestro and Visa )
     Paypal
     Ideal (only available in some countries)
    For more precise information, please check the dedicated section of the customer care: Payments.

    Taxes and duties are calculated according to your shipping destination.
    You will have to pay for them on top of the price displayed in the online shop, which means you will receive a separate invoice for them.

  • Can I edit or cancel my order?

    Before your purchases have been prepared for shipment we can cancel your order or edit your billing and shipping details.
    Please be aware that we are unable to combine orders or do any additions to an existing order once it has been placed.
    If you need to make any changes, please email our customer service on onlineservice@vincolores.com for assistance.

  • Can I unsubscribe from the Vincolores newsletter?

    In case you want to unsubscribe, click on the link unsubscribe from newsletter at the bottom of your newsletter email.

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